Successful companies strive for continuous process improvement to create value and competitive advantage. Some of the key areas of concern towards this are rising costs of technology and human resources. The challenge for an organization is to offer a better quality products or services while economising on additional labour and capital investment.
Tell us about your organization and your challenges as we listen to you, and bring a fresh perspective with new questions and new answers. Our process improvement consultants can help your company.
Well-planned initiatives that deliver sustainable process improvement in key areas such as supply chain, human resources, operations or finance drive performance optimization and help your organization accomplish more with fewer resources:
- Deliver higher quality products and services
- Accelerate time to market
- Improve flexibility and responsiveness to market changes
- Implement sustainable cost reduction and improve cash flow
- Improve business performance and the bottom line
- Achieve greater strategic value and competitive advantage
COMS provides process improvement solutions across all major industries and all major business functions, including finance, IT, procurement, supply chain and human resources. Our focus is your business. Each process improvement project is designed to meet your unique and desired outcomes. Our consultants work with your personnel to facilitate the development of a tactical plan for your process improvement project, delving from a basket of process improvement methodologies. We work with clients to:
- Assess current business processes
- Identify and prioritize opportunities for process improvement
- Design and implement business process improvement solutions
COMS facilitation for Process and Business Improvement towards Business Excellence includes :
Six Sigma
COMS consultants assist in guidance for selection and implementation of Six Sigma Green Belt and Black Belt projects.
The DMAIC cycle (Define, Measure, Analyze, Improve, Control), taken from the older TQM model known as plan-do-study-act, is used to guide Six Sigma process- improvement projects.
Lean Management
We provide Lean Management consulting to meet your specific needs as it benefits both - clients who are new to this concept, and the ones who have been successfully implementing it for years. We enable a company to establish a sense of direction and set corporate objectives. Implementing lean systems enables a company to eliminate processes that do not offer value and track improvement via a set of reliable metrics. This form of management allows company executives to have a clearer picture of what is working correctly for the company and what areas are in need of changes.
Lean Manufacturing is the production of your product to your customer's maximum daily demand in a balanced, sequenced flow process with minimal lead time using only the value-added elements of that process. All non-value added activities, such as material handling, changeover, waiting, moving, and defects in manufacturing are either eliminated or minimized.
Lean Manufacturing is a new departure from traditional manufacturing methods. The principles and concepts of Lean Manufacturing are based on the Toyota Production System, and can be applied in nearly every manufacturing environment including high volume, mixed model production as well as job shops and custom manufacturing. Flow Enterprise Process Management extends this approach throughout the organization to other business processes such as Order Processing, Distribution, etc. Lean Manufacturing is not an all-or-nothing-at-all methodology.
With our domain experts in Lean Management, we help you benefit in :
- Significantly increasing throughput
- Reducing order fulfilment lead-times to meet customer demand
- Reducing non-value added activities, substantially improve productivity, and lower your operating costs
- Coordinating Sales, Order Processing, and Order Fulfilments processes to improve your on-time delivery
- Reducing inventory requirements
- Evaluating purchasing and credit policies to improve your cash flow
Total Quality Management
Our TQM experts provide clients a management approach to long-term success through customer satisfaction. It focuses on continually improving the business and its products while reducing losses due to wasteful practices. Many of the techniques used to implement TQM came from Edwards Deming, Kaoru Ishikawa, and J. M. Juran.
Process Re-engineering
Our Re-Engineering specialists facilitate and guide initiatives that are intended to achieve radically redesigned and improved work processes within a specific time frame. It consists of starting over with a blank page to invent new methods and procedures that achieve dramatic improvements in process performance, which is a set of logically related tasks performed to achieve a defined outcome for our clients.
Capability Maturity Model Integrated (CMMI)
At COMS, we help clients align their business goals with technology & best practices, facilitate people coordination, tools and technology with best-practices enumerated in CMMI, to improve their processes, and deliver measurable outcomes & benefits.
CMMI (Capability Maturity Model Integration) models are collections of best practices that help organizations to improve their processes. These models are developed by product teams with members from industry, government, and the Software Engineering Institute (SEI).
World Class Manufacturing
World Class manufacturing is about fostering an organisational culture within a firm that is committed to international best practice principles throughout all facets of the organisation as an holistic approach to deliver exceptional performance and long-term competitiveness (increasingly within a carbon constrained economy).
World Class Manufacturing is characterised by:
- Culture of innovation
- Lean manufacturing principles
- Product Lifecycle Management
- Extended Producer Responsibility
- Sustainable design and product development
- Sustainable procurement and distribution
- Use of non-finite materials
- Advanced manufacturing technologies
- Organisational and workforce development strategies
- Eco-efficiency
5S & Kaizen
COMS trains, coaches and monitors the clients to effectively implement Kaizen and 5S.
The word Kaizen means "continuous improvement" in quality, technology, processes, company culture, productivity, safety and leadership. It is a system that involves every employee - from top management to the cleaning crew. Everyone is encouraged to come up with small improvement suggestions on a regular basis. This is not a once a month or once a year activity, it is continuous.
5S is a method (Japanese concept) for organizing a workplace, especially a shared workplace (like a shop floor or an office space). It focuses on having visual order, organization, cleanliness and standardization. This builds a clear understanding among employees about how work should be done. It also instils ownership of the process in each employee. The key targets of 5S are workplace morale and efficiency.
Total Productivity Maintenance
At COMS, we facilitate and guide our clients in Total Productive Maintenance (TPM) program which involves a newly defined concept for maintaining plants and equipment. We help bring maintenance into focus as a necessary and vitally important part of the business. It is no longer regarded as a non-profit activity. With TPM, we enable you to identify 6 Production losses and 7 Process losses (types of waste) (muda) and then work systematically to eliminate them by making improvements (kaizen). TPM has 8 pillars of activity, each being set to achieve a "zero" target
Supply Chain Management
Our Supply Chain Management (SCM) Practice helps you in the design and management of seamless , value-added process across organizational boundaries to meet the real needs of the end customer. Our customised supply chain solution enables organization systems across people, technologies, activities, information and resources involved in moving a product or service from supplier to customer. Supply Chain Management is a competitive business edge today, after product quality and manufacturing capabilities of any business firm. Supply chain activities transform natural resources, raw materials and components into a finished product that is delivered to the end user.
More specifically, COMS' SCM Practice encompasses planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. It also includes guidance on coordination and collaboration with channel partners, which can be suppliers, intermediaries, third-party service providers, and customers.
We integrate supply and demand management within and across companies. We also assist in integrating functions with primary responsibility for linking major business functions and processes within and across companies into a cohesive and high-performing business model. It includes all of the logistics management activities noted above, as well as manufacturing operations, while driving coordination of processes & activities within and across marketing, sales, product design, finance and information technology.
Balanced Scorecard (BSC)
Our BSC experts help clients in determining key performance measures that are "balanced" between external and internal factors as well as past and predictive measures. As we enable clients to develop The Balanced Scorecard from the organization's strategy and translate it into objectives and measures, the result is a dashboard that provides a high level monitoring of an organization's performance.
Business Excellence Models
- Malcolm Baldrige (MBNQA) - adopted and adapted in the USA based on the Deming Prize promoted in Japan
- European Foundation for Quality Management Award (EFQM)
- CII-Exim, CII-ITC Sustainability Excellence (based on EFQM)
- EFQM, Deming Prize, CII-Exim, CII-ITC Sustainability Excellence
Business Excellence Model was first promoted in Japan with the Deming Prize which was adopted and adapted in USA as the Malcolm Baldridge National Quality Award (MBNQA) and in Europe as the European Foundation for Quality Management Award (EFQM) and CII-EXIM Award in India. These models are based on Total Quality Management (TQM) - a management strategy aimed at embedding awareness of quality in all organizational processes.
CII-ITC Sustainability Excellence Model is based on EFQM and is business excellence model for Sustainability Management, based on triple bottom line of Economics, Environment and Ethics.
